Guarantee: ILASHPLUSSPA takes great pride in the work we do! If you have any concerns with the service you received, let us know within 3 days and we will fix it to your satisfaction at no extra charge. This is a policy we are proud to offer! eyelash extension policy
Appointment Policy: Appointments may be reserved with a credit or debit card.
Cancellation Policy: ILASHPLUSSPA requires 12-hour notice prior to any cancellation or rescheduling an appointment. For cancellations less than 12 hours before an appointment or for no-shows, a $25 cancellation fee will be charged.
Late Policies: Please notify us if you are running late for your appointment. We strongly advise our clients to arrive 5-10 minutes prior their appointment to check in and have their appointment run smoothly. Running late may result in your service being altered to fit the remaining time available. If you are at least 15 minutes late, your appointment will be treated as a no-show and fees may apply.
Permanent Makeup Deposits: A minimum of $50 deposit is required upon booking to your card provided upon reserving your apointment. The deposit will be deducted from the total cost of your session. This deposit is to ensure that you are serious and committed to your appointment. If you do not show up to your appointment, your deposit will be forfeited.
Before & After Photos: Permanent makeup artists and estheticians will photograph their work usuing before and after photos for many reasons which include: social media, client records, and more. We value the importance of protecting our clients privacy, so photos are edited to show only the treated area. Clients may chose to opt-out from photos on social media.
Refunds Policy:
ILASHPLUSSPA does not offer refunds on services. Having services done are part of an investment. You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and a fix can be done to address your concerns. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
Allergies: Please notify us immediately for assistance in assessing the situation, if you experience an allergic reaction to any of the products used during a service. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment. A patch test can be administered before your appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions.
Children: We cannot accommodate small children in the lash room as our team will not be able to provide supervision. Thank you for your consideration.
Permanent Makeup
Candidates who seek permanent makeup and who may be contraindicated (meaning those that I am not able to treat) are:
- Those under 18 years of age
- People with diabetes
- Pregnant and lactating women
- People with glaucoma and people who are taking blood thinning medicines (e.g., aspirin).
- Any one with skin diseases such as psoriasis, eczema and undiagnosed rashes or blisters on the site that is to be treated.
- People with allergies to makeup or colours
- Those with easily triggered postinflammatory hyperpigmentation are not good candidates
- Those with transmittable blood conditions like HIV or Hepatitis
- Active skin cancer in the area to be tattooed
- Are a hemophiliac
- Have healing disorders, on blood thinners, uncontrolled high blood pressure or had mitral valve Disorder.
- Those on any skin medication such as ro-accutaine, steroids which thin and oversensitive the skin
Other Contraindications
AHA’s (lactic, glycolic, citric, retinoic and tartaric acids) or any OTC creams and lotions for tone correcting, anti-aging, exfoliating, fading can discolor your permanent makeup.
Flu or Cold: Please stay home, reschedule your appointment if you have cold or flu or sinus/respiratory infection.
Coumadin: Amount of bleeding and response to topical epinephrine will determine coverage per appointment. If excessive bleeding occurs, extra appointments may be necessary for desired outcome or procedure may not be effective.
Cancers/Chemotherapy: Doctor’s clearance may be necessary. eyelash extension policy
Laser eye surgery: Wait about 3 months for eyeliner procedure. All other permanent makeup procedures are ok.
Juvederm or other “fillers”: Get permanent makeup first or ask your juvederm tech for clearance.
Shingles (varicella): If you have shingles on your face, wait several months to get permanent makeup.
Eyelift or blepharoplasty: Wait about 3 months.
Eyelash extensions: AFTER permanent makeup, not before. Or remove them before your procedure. Pinkeye: As soon as their infection has cleared, medication completed.
Cold Sores: Clients with a history of cold sores need to pre-medicate with an anti-viral drug (Zoviraz, Valtrex, or Acyclovir) prior to a lip coloring procedure. eyelash extension policy
We reserve the right to refuse service.
Prices are subject to change anytime.
